We are here to help you figure out how to make your product work for your customers. With a range of services that includes user research studies, recruiting, design and more, we can give you the guidance you need to set your product apart. We are committed to creating business impact, and we bring the latest in technology and agile methodologies to everything we do.
Since 2005, User Research International’s world-class team has been dedicated to helping clients create useful, delightful experiences. Our vision is to enable your customers to get the maximum benefit from your products through insightful research and optimized user experiences.
Founder & Managing Partner
A native of Manchester, England, Justin studied industrial design and technology and holds an MSc (Master of Science) in Ergonomics from Loughborough University. “I define the company’s strategy and engage with clients, but more than that I’m passionate about new technology and how particular trends affect the experience of all different types of users,” Justin says.
A martial arts enthusiast, Justin holds a fourthdegree black belt in Shotokan Karate.
Co-Founder & Managing Partner
Hailing from Britain originally, he completed an MSc (Master of Science) degree in Ergonomics and Human Computer Interaction at University College London before moving to the US in 2002. “As well as designing research studies and running research studies for our many clients, I like to innovate new testing methods that help us answer customers’ research questions more effectively,” Andy says. “I love findings solutions to problems!”
Andy is a selfdescribed “petrol head” who has raced motorcycles and cars, although his main interest now is watching his two little girls grow up.
Originally from Idaho, Trinh holds a Master’s degree in Behavioral Psychology from Bastyr University. “I feel incredibly fortunate to be able to help form and create experiences that will pleasantly surprise and delight people,” Trinh says. “I am passionate about looking for ways to improve situations and help both users and companies who employ us be successful.”
Although she spends most of her free time chasing her two little boys around, Trinh is also the cofounder of Smartie Pants, a nonprofit organization that supports local women’s charities.
A native of the Eastside, she holds an M.A. in Linguistics from University College London. As senior project manager, she ensures that studies are on track and on time and acts as a liaison between the research team and clients. “I love coming to work each day, making sure that our clients, research participants and internal team have great experiences,” Marcy says. “When you combine great participants with great research, you make an outstanding user experience.”
Marcy loves running, skiing and rowing, and says she is “terrible at singing but I do it anyway.”
She holds a degree in Psychology and is pursuing a Master’s in Human Centered Design and Engineering from the University of Washington. “As a researcher I study how users think, feel, and experience technology,” Olivia says. “Understanding the user’s perspective allows me to contribute to a multidisciplinary team as we collectively find ways to make technology more intuitive and accessible. Delivering technology that is both research-driven and user-friendly is the most rewarding aspect of my job.”
She enjoys cooking (both her parents are chefs) as well as hiking, kayaking, and going to Sounders, Seahawks, and Husky games – basically anything that’s quintessentially Pacific Northwest.
Research Project Coordinator
Hope spent 16 years living in Tulsa, OK, before moving back to the northwest to attend Seattle Pacific University, where she majored in business administration with a concentration in marketing. She believes that “everyone should be able to have a productive and engaging user experience, and I love that with fantastic feedback from our participants we are able to help make that happen.”
When she’s not busy connecting users with research studies, Hope enjoys social dancing (swing, blues or fusion, curling up with a great book to read, and exploring the beautiful outdoors of the Pacific Northwest.
Hailing from Puyallup, WA, Madeleine earned a degree in Global Studies from the University of Washington. “I ensure the office runs smoothly and stays organized,” Madeleine says. “I love to bring positive energy, and to be around fun-loving people. I make sure everyone who walks through our door has a great experience here at URI.”
During the summer, you’ll find Madeleine in the great outdoors: jet-skiing, hiking, and taking her dog on walks. When the weather turns, she pursues her passion for interior design.
Research Study Coordinator
A lifelong resident of the East Side, Megan graduated from Seattle Pacific University in 2014 with dual degrees in Psychology and Global Development Studies. “I work with our participants in two ways: I ensure that they are a great fit for our studies, and that they have a positive experience with our team,” Megan says. “Our research wouldn’t be effective without top notch participants, and our participants won’t be top notch if they aren’t comfortable.”
When not engaging with participants, Megan keeps an eye out for a forest appearing in her wardrobe, a shadow flying around her room, or a letter sent by an owl. Until then, she loves to read, travel, and explore new coffee shops.
Hailing from Arizona, Brooke earned a degree in Business Management from Arizona State University. “It’s important to have depth in our participant database so that we can keep up with our clients’ needs,” says Brooke, “So that means I get to think outside of the box about how to engage with participants and the rest of the world through events, social media, and marketing.”
Brooke loves food, beer, and anything outdoorsy – sometimes all at the same time!
After majoring in Psychology at California State University, Northridge, Margaret came to Seattle to pursue her Master’s degree in Human Centered Design and Engineering from the University of Washington.
Margaret believes that “UX helps improve every aspect of our lives, from the computer software we use at work, to the websites that we browse for entertainment – even things like how we measure liquids in measuring cups.” When not working, you might find Margaret enjoying a good glass of bourbon, hiking, or reading.
Tina spent most of her childhood in Florida and California, but says “the Pacific Northwest is definitely home!” She earned her Bachelor of Science in Psychology and Sociology at Florida State University, and went on to obtain her Masters of Science in Psychology from Cal Poly University in San Luis Obispo.
After working in medical device research, Tina was drawn to user testing based on its real-world business impact. When not working to make technology more usable, you might find Tina hiking, reading or travelling with her husband and two kids.
Allie comes to Washington from Lafayette, Indiana and earned her undergraduate degree in computer science from the University of Evansville. She came to Seattle to pursue her Master’s degree in Human Centered Design and Engineering at the University of Washington, and loves connecting her experience working as a software developer intern with the end user.
Allie says “I know that engineers can get trapped in their own little world and forget that real people with different experiences are going to be using the things they make. So UX is important because it constantly forces them to break the bubble and hear from the real world.”
Allison grew up in Morgan Hill, California and received a degree in Psychology from UCLA. “I love being a researcher because it allows developers, designers, and other contributors to make informed decisions about their product,” Allison says. “UX research reveals the actions, thoughts, and needs of the user which in turn guide the product team to create something that best supports the goals of the user.”
She’s currently finishing a Master of Science in Human Centered Design and Engineering at the University of Washington. When she’s not working, you might find her reading fantasy and sci-fi books, playing with Legos or even trying out the zip line at Maple Leaf Park.